General Purchase Conditions On-line at Colchón Exprés

Here you will find all the information related to advertising, contracting of the products and services offered by Pribucol, S.A. and its online portal www.colchonexpres.com aimed at its clients/users. These General Conditions also regulate the rights and obligations of the parties derived from the purchase and sale operations arranged between themwww.colchonexpres.com.

Introduction

These conditions are established for all users/clients of the website www.colchonexpres.com, who are obliged to know and accept them to make any purchase or query on the website.

All of this in accordance with the provisions of art. 1,255 of the Civil Code. Valid for all purposes at the time that the user voluntarily accepts these conditions during the purchase process and/or using any of the services offered by www.colchonexpres.com.

These conditions are formulated with the intention of communicating and protecting the rights of users and clients in accordance with Law 7/98 of April 13 on General Contracting Conditions, Law 7/96 of April 15. January, Regulation of Retail Trade, Civil Code, Directive 2000/31 EC of the European Parliament and of the Council of June 8, Law 34/2002 of July 11 on information society services and electronic commerce, Royal Legislative Decree 1/2007, of November 16, which approves the Consolidated Text of the General Law for the defense of Consumers and Users and other applicable laws and their regulations development.

Pribucol S.A. reserves the right to modify these conditions without prior notice. The changes will be valid from their publication on this page and will not be retroactive.

Pribucol S.A., in compliance with the provisions of art. 10 of Law 34/2002 of July 11, through its website and these General Conditions, facilitates access to all contact information and registration information of the company, as well as the modification and review of customer data with a protected system that guarantees privacy.

Conditions of use of the website

All users have the right to free public access to all the information on the page web.

Pribucol S.A. reserves the right to restrict access to information and articles for commercial reasons or promotions to registered or premium users.

All users must complete all the mandatory and necessary data for the formalization of the purchase and sale.

The user may only contract and place orders if they are of legal age (+18 years), or failing that with express authorization and acceptance of responsibilities by their parents or legal guardians.

All data provided by the user/client are provided voluntarily and Pribucol S.A. guarantees the non-transfer of the same and correct security in its management.

Any data provided fraudulently or falsely or with malicious intentions or unfair competition may be considered a crime for falsification of documents.

Intellectual Property

All public information on the website www.colchonexpres.com such as the brands, products and logos of the companies offered are protected by respective copyright uses, and used with the consent of their owners.

Under no circumstances is the copy, reproduction or transfer of data by users or third parties authorized without the express permission of Pribucol S.A. under the terms provided in section These prices will be valid from the moment of their publication and will not be retroactive, guaranteeing the customer that the current price will be the one applied at the time of placing their order.

All products include detailed information on their characteristics, warranty period, brand and photographs. The colors and tones of these images may differ depending on the monitor or mobile device from which they are viewed.

The price of the products is that shown on

www.colchonexpres.com

. Our team continually reviews them to try to ensure that no errors occur. All prices expressed on the website are expressed VAT included, leaving only possible extra discounts due to coupons or specific promotions, such as transport costs as long as the order does not exceed €49 (VAT included).Delivery of the Order

Orders will be delivered to the address established by the client/user at the time of placing the order. The shipping data can only be modified before the merchandise leaves our warehouses and as long as it does not alter the contracted conditions, in which case it may entail additional costs.

All deliveries are made through a transport company along with the corresponding documentation that must be reviewed and confirmed by the customer.

Orders travel covered with insurance for 100% of the value of the merchandise.

Standard Delivery Service

The Standard delivery service will be carried out from Monday to Friday, except in the entire Community of Madrid, where they can also be carried out on Saturdays.

Delivery times may be altered for reasons beyond the control of Colchón Exprés, if this occurs we will inform the customer appropriately.

It will not be considered that the delivery is not fulfilled if the order has been voluntarily delayed by the customer or if we could not locate it through the information that has been provided to us in its order.

All products for which a specialized assembly service is essential, for its correct functioning, have a free home assembly service.

However, there are items that, because they are delivered in the cases indicated below, entail an additional cost for some of the services that can range between €15 and €100 (depending on the place where the delivery is made and the volume of the item). In all these cases, the relevant costs will be correctly applied at the end of the cart, before paying for the order:

Products delivered in

urgently

(in case this service is not included in the price of the product and the customer expressly requests it). Products delivered in Balearic Islands
. Products that, due to their easy assembly, they do not have an assembly service and yet the client wants to hire it separately.All orders that have an amount less than €49 will have a reduced shipping cost on the website of €2.95. To specify availability and the exact price of shipping, contact us using our contact form specifying the product and delivery destination.
Express Delivery
Some of the items for sale on the Colchón exprés website have the Express Delivery or Urgent Delivery service, in cases where this service is included, it will be expressly indicated on the product sheet. To offer greater agility in the delivery of these items, this service does not include home assembly (delivery is made at the street door), and does not include the removal of the old rest equipment.

However, there is a municipal furniture and mattress removal service in practically all town halls. If you have any questions, please contact us through our

contact form

. formulario de contacto.

In most Urgent Deliveries, the mattress will arrive rolled up within 48/72 hours. To correctly open a rolled mattress, it is only necessary to remove the cardboard and protective plastic, place it on top of the base where you want to install it and tear the plastic where it is rolled by hand, always WITHOUT sharp objects to avoid damaging the mattress upholstery. Slowly the mattress will obtain its natural volume. It is best not to use the mattress for 4-8 hours after opening the packaging so that it can recover its natural volume. The mattress will recover its original shape in the next 24 hours from its opening.

Delivery times for some items may be increased due to some circumstances, such as those detailed below:

Personalized or custom-made items. In these cases, the customer will be personally informed of the delivery time for their order individually.
Specific contingencies. For reasons of availability of some items, the delivery time of your order may be affected. When this occurs, the user will be informed accordingly
Conflicting delivery areas. Pribucol S.A works with its own carriers and with specialized transport agencies, depending on the geographical area. There are delivery areas classified by transportation agencies as 'conflict zones'. If the order shipping address is located in one of these areas, the customer will be responsible for collecting their order at our agreed Logistics Platform closest to their home. We ask all our customers that if they are aware that their address is in a conflict area, they inform us, since Colchón Exprés will not be responsible for the non-delivery of their order and the shipping costs derived from its transportation will be borne by the customer.
Mix of special products: The delivery time of the total order may vary with respect to the delivery times of the separate items, depending on the type of products and the transport companies used. choose for delivery. For example, when it is possible to deliver the entire order in a single shipment and the customer wants it that way. In this case, a Colchón Exprés salesperson will conveniently inform the customer so that if they do not agree with the new delivery time, they can cancel their order, at no cost to the customer.
Special circumstances of the address. Colchón Exprés sells large volume items that may have difficult access at the shipping address. The client is responsible at all times for communicating the special circumstances of access to his or her home to avoid that once the order has been sent, it cannot be delivered. If any of the items in the order cannot be delivered for this reason, the transportation costs derived from the return of the order and those related to its personalization will be borne by the customer.

Shipping Limitations

The carriers who deliver the orders are not authorized to lift any type of merchandise over the façade or exterior of the home.

Nor will they use pulleys or similar mechanisms to lift the products over the façade or other exterior spaces. of the home. In this way, it is the customer's responsibility to check that the items can be accessed through the stairs, doors and hallways of the home, as well as the correct access to the desired installation location, provided that the product has assembly.

If the order cannot be delivered due to the special circumstances of its access to the home, it may be cancelled, but the transportation costs derived from the return of the order and those related to its personalization will be borne by the customer.

Impossibility of Delivery

Colchón Exprés will try to deliver the order 2 times to the address provided in the order. If after these two attempts delivery has not been possible, Colchón Exprés will contact the owner of the order to find a solution.

If after 10 days the client cannot be contacted, it will be interpreted that the client wishes to withdraw from the contract, and will carry out the appropriate procedure to return the amount of the items in the order within a maximum period of 30 days. Depending on the type of items included in the order, the amounts related to the transportation costs of the return will be subtracted.

Promotion: Up to 120 Nights of trial

On the best-selling items, Colchón Exprés offers its customers an extended trial period of up to 120 nights. Specifically, Ingravity mattresses have a period of 120-night trial, while the rest of the mattresses included in the promotion have up to 100 trial nights. During this period the customer will be able to try their new mattress at home and, if they are ultimately not convinced, they may request to exchange the mattress for another of the same size and nature, provided that the conditions indicated below are met.

The items subject to the promotion are duly indicated in their corresponding item sheet at www.colchonexpres.com.

This promotion is valid only in the following measurements: 90x190, 90x200, 105x190, 135x190, 150x190, 150x200, 160x200 and 180x200.

The Clearance mattresses or those in the Outlet Zone, on our website, are not subject to to this promotion.

On the mattresses subject to the promotion UP TO 120 NIGHTS OF TRIAL, Colchón Exprés extends the legal withdrawal period from 14 days to 100 or 120 days (depending on the model), allowing you to try the mattress at home even after it has been opened and used.
During the first 14 calendar days from receipt of the order, the customer may exercise your right of withdrawal in accordance with current legislation.
Within the trial period, the mattress can be exchanged for any other model in our online catalog that best suits the customer's needs, except for Emma brand mattresses, which have special sales conditions. After making the change, the right to a refund is lost.
In case of change, if the new mattress has a higher price, the customer must pay the difference. If the price is lower, the difference will be refunded after verifying that the returned mattress is in perfect condition and deducting the return transportation costs.
In general, transportation costs derived from exchanges or returns will be borne by the customer, except in the cases specifically indicated.
The returned mattress must be in perfect condition. The use of a mattress cover is recommended to guarantee proper protection during the trial period.
The new mattress delivered after an exchange cannot be exchanged or returned again, except for manufacturing defects, and will not be subject to the promotion UP TO 120 NIGHTS OF TRIAL, even if this is indicated on its product sheet.
To request an exchange or return, it will be essential to do so within the corresponding trial period and provide photographs that prove the good condition of the mattress.
Only one return is allowed per customer and address.
Products with special measurements or those expressly manufactured, under a customization specified by the customer, will not accept exchange or return except those that have manufacturing defects. A product is considered to have a special size when it is 80x180, 80x190, 80x200, 90x180, 105x180, 105x200, 120x180, 120x190, 120x200, 135x180, 135x200, 140x180, 140x190, 140x200, 150x180, 160x180, 160x190, 180x180, 180x190, 200x180, 200x190, 200x200 cm, as well as those mattresses with widths 110 cm, lengths 210 cm or manufactured with a system twin It is considered that a product is manufactured under a customization specified by the customer when it is ordered under a color, upholstery, type of wood, or with a series of added functionalities, available within the range of product options.
When the mattress purchased belongs to a Savings Pack and the customer wishes to change their mattress, making use of the Promotion UP TO 120 NIGHTS OF TRIAL, the valuation of the mattress, at the time of making the change, will be carried out taking into account the price of the Savings Pack at the time of purchase, less the price of the Base or Canapé and accessories, if any (purchased loose), that are assigned to that Pack, at the time the change is made.
Specific conditions Sonpura:
- - Micro range (Royal, Gaudí, Gaudí 25, Titan and Charisma): exchange is only allowed for another model of the same size within the Micro range or for Spirit and Silence models from the Multiadapt range. Changes are not allowed between Gaudí and Gaudí 25.
- - In these cases, there are no transportation costs for the client.
- - Mandatory registration: the client must register the purchase on the Sonpura website and present the receipt. It will be necessary to present the factory confirmation PDF in order to process the change.
- - Price difference: if the new model has a higher price, the customer must pay the difference. If the price is lower, the difference will be refunded once the good condition of the mattress removed has been verified.
- - Trial period: minimum 30 nights. The exchange can be requested between day 31 and day 100 from delivery.
- - Only one exchange is allowed per purchase. The replaced mattress will not have a trial period.
Specific conditions Emma: the customer may return the mattress and receive a full refund without assuming return costs, according to the brand's own conditions.
This guarantee does not limit the legal rights of the consumer.

Exchanges

In the event that the items you have purchased at Colchón Exprés do not have any manufacturing defect and you want to make a change, Colchón Exprés informs that:

If the customer wants to change a mattress that is subject to the 100-night trial Promotion, they may proceed as indicated in point 7 of this document. It will be necessary to fill out this form to request the return of the mattress.
If the customer wants to return a mattress that is subject to the 120-night trial Promotion, they may proceed as indicated in point 18 of this document. It will be necessary to fill out this form to request the return of the mattress.
Any customer who wants to withdraw from their order may exercise their right of withdrawal, as long as the conditions of point 9 of this document, titled: Right of Withdrawal, are met. To speed up the process, if you wish, you can fill out this form
In the event that the mattress has been used and the customer wants to exchange it for another, within the 100-night trial promotion, if this change is made by Colchón Exprés, the cost derived from the transport of each mattress will be €100 within the Peninsula and €150 in the Balearic Islands. If the customer decides to use another means of transport to deliver the mattress that they wish to change to the company's central warehouse, they will not be charged any amount for the cost of changing the mattress.
In personalized or custom-made products, according to Law 3/2014, of March 27 (article 103) that modifies the LOCM art. 45 the Consumer's Right of Withdrawal and Return will not be applicable in this case. If the customer purchases an item from Colchón Exprés that meets their specifications or is clearly personalized, once manufactured, even if it has not been delivered, they will not be able to withdraw from the purchase contract.

Right of Withdrawal

According to current regulations, the customer will have 14 calendar days to exercise the right of withdrawal.

The costs incurred by the transportation of the return, and by the deterioration or loss of hygiene of the item once used, will be borne by the customer, according to current regulations

If you want Colchón Exprés to carry out the reverse logistics of the products you want to return, the costs derived from the return according to the items purchased are as follows:

- Mattresses that are delivered rolled and toppers, in their original packaging: €50/u

- Mattresses that are delivered unrolled, in their original packaging: 100 €/u

- Upholstered Bases, Fixed Bed Bases and Folding Beds in their original packaging: €100/u

- Articulated beds in their original packaging: €100/u

- Bedding in its original packaging: €15

- Crib mattresses in its original packaging: €25/u

The exercise of the right of withdrawal can be carried out by any means permitted by law.

If you wish, you can download a model form to exercise your right of withdrawal here. You can also exercise your right of withdrawal by filling out the following form or by calling us toll-free: 900 897 956 or . In addition to the legal right of withdrawal, Colchón Exprés provides its customers with a 100-night trial guarantee on its best-selling mattresses. For more information about the Promotion: 100 NIGHTS OF TRIAL,

see point 7 of this document. Exceptions to the right of withdrawal

The right of withdrawal will not be applicable to contracts that refer to:

Customized items.

Items expressly manufactured following the specifications of the customer.
Items that may deteriorate or expire quickly.
Items whose price depends on fluctuations in the financial market that Colchón Exprés cannot control and that may occur during the withdrawal period.
Guarantees

All our products are guaranteed nationally, against manufacturing defects under the regulations contained in current legislation, in particular the Royal Legislative Decree 7/2021 with a period of 3 years from the time of delivery.

Unless proven otherwise, it will be presumed that any lack of conformity that appears in the three years following the delivery of the good already existed when it was delivered.

Through a simple declaration, the client will have the right to a remedy for the lack of conformity, by Colchón Exprés, a reduction in the price of the product or the resolution of the contract.

In the event that the user opts for the repair or replacement of the purchased good and this option is viable, this replacement will not entail any additional cost for the user and this replacement will be carried out within a reasonable period of time, from the moment in which the company has been informed of the damage, and previously agreed with the client.

The start date of the guarantee is the one that appears on the invoice or purchase receipt or on the delivery note, if this is later. The Colchón Exprés warranty includes the costs of shipping, labor and repair or exchange of the defective item.

Manufacturers may offer additional guarantees, the extension and duration of which and management will be exclusively the responsibility of the manufacturer.

Likewise, neither latex nor viscoelastic mattresses should be placed on varnished or melaminated bases, since this type of base favors the appearance of moisture in the mattress.
Mattresses Viscoelastic foams should preferably be placed on slatted bases or upholstered bases. If they are placed on other types of surfaces such as bathtub beds, tatami beds, etc., maximum care must be taken regarding the ventilation of the resting equipment, as this type of support prevents proper ventilation of the mattress and moisture stains may appear.
Pocket spring mattresses must be placed on bases, canapés and folding canapés with rigid lids, for correct support of each of the springs. It is not recommended to place these mattresses on slatted bed bases, as premature deformations may appear on the surface of the mattress, which will be considered misuse.
Articulated bed bases will not be valid for spring mattresses.
The articulation of any bed base must always be done from the completely flat position and with the sleeper lying on the mattress. The client should not sit on already articulated parts.
*All bed bases, depending on their size, support a maximum body weight, regardless of whether there is one or more people on it. In individual measurements from 67 cm to 105 cm. wide, the maximum weight is 120 kg. For single body bed bases and 135 or 150 cm. wide, the total weight of the bed's occupants will be 180 kg. Finally, in the twin bed bases, made up of two bodies from 67 cm. up to 105 cm. 120 kg should not be exceeded. on each of the bodies of the bed base.

Not included in the warranty

No se incluye en la garantía

Defects that appear in the items due to improper use, due to poor storage, dirt, use of force, damage by water or fire, excessive loads, humidity or stains on the mattress, use of chemical products, or repairs carried out by third parties.
Use of the mattress on an inappropriate base, that is deformed or in poor condition.
Holes, stains in the fabric, loose threads, or other imperfections similar, that are not claimed and documented at the time of delivery, or within 24 hours of receipt of the order.
Measurements of length, width, and thickness will allow variations of +/-3 cm. Returns due to slight variations in measurement will not be accepted.
From the beginning of use of the mattress, a normal settlement of the internal layers occurs, which ranges around 20% (UNE-EN 1334:1996 standard). This completely normal circumstance is not considered a manufacturing defect.

Guarantee for Outlet products

The products in the Colchón Exprés Outlet area have a three-year warranty, in accordance with the provisions of Royal Legislative Decree 7/2021. However, since these are not new items, this warranty does not include minor cosmetic defects that do not affect the functionality of the mattress.

These defects may include:

Minor stains.
Superficial scratches.
Minor irregularities in the fabric or exterior finish.

The warranty for Outlet products will not cover claims related to these cosmetic defects, as They are inherent to the state of the product at the time of purchase and do not affect its functionality or the performance of the rest equipment. For the rest, the general warranty conditions specified in sections 10 and 10.1 will apply, unless otherwise indicated.

After-sales services and complaints

In accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, and with Royal Decree-Law 7/2021, of April 27, we inform the consumer, before the formalization of the purchase, the existence and conditions of the after-sales services applicable to the products purchased at Colchón Exprés:

After-sales service
- Colchón Exprés provides its customers with an after-sales service to resolve incidents, technical queries and manage repairs or replacements.
- Contact: 900 897 956 · info@colchonexpres.com
Legal guarantee
- All our products have a legal guarantee of 3 years from the date of delivery, in accordance with current regulations.
- During the first 2 years from delivery, it is presumed that any lack of conformity already existed at the time of delivery, unless proven otherwise.
- The guarantee covers manufacturing defects or lack of conformity of the goods purchased.
Repairs and spare parts
- In the event of repair, the availability of spare parts is guaranteed for at least 10 years from the date on which the product ceases to be manufactured (for mattresses and bases of certain brands, subject to the manufacturer's availability).
Additional costs
- The procedures covered by the guarantee will be at no cost to the consumer.
- In case of interventions outside of warranty, the estimated budget will be previously informed before the acceptance of the repair.
- If within the warranty period the manufacturer or authorized technical service comes to the home and, after review, it is determined that the product is compliant and does not present a lack of conformity, the manufacturer may pass on to the consumer the expenses derived from the visit or trip.
Customer service and complaints
- For any complaint, you can contact our customer service at the address: Calle Mar Tirreno, 8 – Nave A12, 28830 San Fernando de Henares (Madrid) using your Visa, 4B or MasterCard card.
- La persona consumidora tiene derecho a solicitar hojas oficiales de reclamación y a acudir a los organismos de consumo competentes.

Formas de pago

En Colchón Exprés, se puede escoger entre las siguientes formas de pago:

Pago con tarjeta

Podrá abonar el importe total de su compra pagando mediante su tarjeta Visa, 4B o MasterCard.

*Notice: it is necessary that you register your card for Internet transactions (through the office or your online Internet account of your bank or savings bank).

When placing the order, the client will provide the necessary data of their credit or debit card that will be processed by the payment gateway provided by our bank and in no case will they be stored by Pribucol S.A.

The card payment service has no additional cost or limitation.

Telephone payment

The customer can pay for their purchases at www.colchonexpres.com in a completely secure way if they wish.

The procedure for the transaction is carried out by Colchón Exprés. The customer will receive a phone call to confirm the purchase and will immediately be sent an SMS or email with a PayGold or virtual POS link that will allow the customer to connect directly with the payment gateway of the bank corresponding to Pribucol S.A.

The customer can also use this payment method if they need Colchón Exprés to help them in any of the phases of the purchase process, whether they have questions or do not adequately understand the requirements of the different payment methods. existing.

The data provided to the banking entities with which www.colchonexpres.com works will in no case be stored by Pribucol S.A.

Payment with telephone assistance is a service that Colchón Exprés offers to its clients completely free of charge, without any additional cost.

Payment through Paypal

At Colchón Exprés, customers who have a Paypal account or Those who have had any problems when making payment through 'Card Payment' can easily pay for their purchases by choosing the payment method: 'Payment with Paypal' as the payment method in the cart. Once all the information on the shipping data has been filled out and after accepting the purchase amount, the customer will be redirected to the Paypal website to complete the purchase process.

Pribucol S.A will in no case store the data provided to Paypal.

The use of this service does not entail any additional cost for the customer.

Financing in 3.6 10,12,18,24,30,36 and 40 months* and Financing with Telephone Help with Cetelem

The customer can finance their purchases at www.colchonexpres.com in the following terms: 3, 6, 10, 12, 18, 24, 30, 36 and 40 *.

For To be able to carry out this operation, the client must select the payment method "Financing through Cetelem" or "Financing with telephone help" if they want one of our advisors to help them in the financing process by telephone.

The financing of the client's purchase is carried out respecting the original discounts on the website. This offer is subject to prior authorization from Banco Cetelem S.A.U after studying the documentation provided and signing the contract by the client.

*Financing from 3 to 12 months 1.50% formalization fee

Minimum amount: €90. Financing example for an amount of €1,200.00 in 03 months. Formalization fee of 1.50%: €18.00 to be paid in the first installment. First installment of €418.00 and 02 installments of €400.00. TIN 0.0% APR 9.43%. Total cost of credit: €18.00. Total amount owed and total price in installments: €1,218.00. Cash acquisition price: €1,200.00. Interest subsidized by Colchón Exprés. Financing offered by Banco Cetelem S.A.U. valid until 12/31/2026.

Minimum amount: €144. Financing example for an amount of €1,200.00 in 12 months. Formalization fee of 1.50%: €18.00 to be paid in the first installment. First installment of €118.00 and 11 installments of €100.00. TIN 0.0% APR 2.83%. Total cost of credit: €18.00. Total amount owed and total price in installments: €1,218.00. Cash acquisition price: €1,200.00. Interest subsidized by Colchón Exprés. Financing offered by Banco Cetelem S.A.U. valid until 12/31/2026.

*Financing from 13 to 24 months 3% formalization fee

Minimum amount: €216. Example of financing for an amount of €900.00 in 18 months. Formalization fee of 3.0%: €27.00 to be paid in the first installment. First installment of €77.00 and 17 installments of €50.00. TIN 0.0% APR 3.93%. Total cost of credit: €27.00. Total amount owed and total price in installments: €927.00. Cash acquisition price: €900.00. Interest subsidized by Colchón Exprés. Financing offered by Banco Cetelem S.A.U. valid until 12/31/2026.

Minimum amount: €288. Financing example for an amount of €1,200.00 in 24 months. Formalization fee of 3.0%: €36.00 to be paid in the first installment. First installment of €86.00 and 23 installments of €50.00. TIN 0.0% APR 2.97%. Total cost of credit: €36.00. Total amount owed and total price in installments: €1,236.00. Cash acquisition price: €1,200.00. Interest subsidized by Colchón Exprés. Financing offered by Banco Cetelem S.A.U. valid until 12/31/2026.

*Financing 30, 36 and 40 months 4% formalization fee

Minimum amount: €360. Financing example for an amount of €1,200.00 in 30 months. Formalization fee of 4.0%: €48.00 to be paid in the first installment. First installment of €88.00 and 29 installments of €40.00. TIN 0.0% APR 3.22%. Total cost of credit: €48.00. Total amount owed and total price in installments: €1,248.00. Cash acquisition price: €1,200.00. Interest subsidized by Colchón Exprés. Financing offered by Banco Cetelem S.A.U. valid until 12/31/2026.

Minimum amount: €432. Example of financing for an amount of €1,800.00 in 36 months. Formalization fee of 4.0%: €72.00 to be paid in the first installment. First installment of €122.00 and 35 installments of €50.00. TIN 0.0% APR 2.69%. Total cost of credit: €72.00. Total amount owed and total price in installments: €1,872.00. Cash acquisition price: €1,800.00. Interest subsidized by Colchón Exprés. Financing offered by Banco Cetelem S.A.U. valid until 12/31/2026.

Minimum amount: €480. Example of financing for an amount of €1,200.00 in 40 months. Formalization fee of 4.0%: €48.00 to be paid in the first installment. First installment of €78.00 and 39 installments of €30.00. TIN 0.0% APR 2.43%. Total cost of credit: €48.00. Total amount owed and total price in installments: €1,248.00. Cash acquisition price: €1,200.00. Interest subsidized by Colchón Exprés. Financing offered by Banco Cetelem S.A.U. valid until 12/31/2026.

The APR may be altered depending on the term of the operation due to the existence of a formalization commission

Renewal Plan Promotion: 0% Expenses. 0% Interest. Pay in 24 months. APR 0.00%*

*Minimum amount €288. Example of financing for an amount of €600 in 24 months. 24 installments of €25 NIR 0.00% APR 0%. Total cost of credit €0. Amount owed and total price in installments: €600. Cash acquisition price: €600. Interest subsidized by Colchón Exprés. Financing offered by Banco Cetelem S.A.U. valid until 05/31/2026.

Payment by Transfer/Bank Deposit

The customer may pay the total amount of the purchase, paying by Transfer/Bank Deposit.

Payment by transfer must be made to Colchón Exprés or Pribucol S.A. in any of the bank accounts shown when selecting the payment method.

The transfer / bank deposit must consist of the order number that will be provided to the customer in the confirmation of the same and the name of the person who placed the order.

Payment in store

If a customer wishes to pay for their order online in one of the Colchón Exprés physical stores located in Madrid or Valladolid, they must select this payment method in the cart.

The transaction will be carried out in the Colchón Exprés stores, the customer must go to one of the stores to pay for their purchase, the payment method will be in cash or through a bank card.

The addresses of the Colchón Exprés stores are updated in the following link: Store Addresses.

Payment with Bizum

The customer can pay for their purchases using the Bizum payment method, to do so they must select the “Payment with Bizum” option in the cart. You must enter only the phone number and the Bizum password received by SMS, without having to provide any bank account number.

Once these steps have been completed, the client's bank must validate the operation. Payment with Bizum is totally secure.

Instructions for use: If it is the first time that the client is going to use Bizum for their online payments, they must previously activate this service in their Bizum Application. To do this, you must choose a 4-digit password and enter it each time you want to make online payments.

Fratio payment with Sequra, WITHOUT PAPERWORK (for orders of up to 600 euros)

With this payment method, the customer can divide the amount of their purchase into 3, 6 or 12 monthly payments.

There will only be a fixed cost per month (this amount will vary depending on the amount of your order).
The customer's DNI or NIE, mobile phone and card are required.
At the time of purchase, the first card payment is charged, and the rest is automated depending on the number of monthly payments that have been chosen.
The customer can always modify their payment plan or even pay in full for their purchase, without additional costs. It is also possible to choose the day of the month on which the client prefers to pay.

Payment financed with Pepper

In order to finance the client's purchase, personal data will be processed by the Financial Entity PEPPER FINANCE CORPORATION, S.L.U, (hereinafter PEPPER), with CIF: B86961612, and address at Juan Esplandiú, 13-C1.28007-Madrid, considered in this case RESPONSIBLE FOR THE TREATMENT.

In the event that said financing request is made, all the data requested through the website are necessary for the provision of an optimal service to the user, and will be provided to PEPPER FINANCE CORPORATION, S.L.U, for study, processing and approval. Colchón Exprés acts on behalf of PEPPER by collecting the personal data of your financing request so that it can be managed and, consequently, Colchón Exprés acts as PROCESSOR.

The customer can make their purchase by paying in easy installments and only with the credit or debit card, through the following steps:

You must select the Pepper payment method located in the cart.
It is necessary to select the number of installments in which the client wishes to pay and complete the process with their personal data (without paperwork or documentation).
Finally, it is important that the client verify their identity through an SMS that they will receive from Pepper.

Invoice

The purchase invoice will be issued and delivered by Pribucol S.A. once the merchandise is delivered. The sending of the invoice in electronic format will be conditional on Colchón Exprés having previously obtained the express consent of the client.
The invoices issued may not be modified subsequently in compliance with current regulations. (Royal Decree 1496/2003 on Billing regulations, modified by Royal Decree 87/2005).
It will be issued in the name of the natural or legal person who placed the order, so the customer must ensure that all information fields are correctly entered.
For security reasons, duplicate invoices will only be issued to the holder of the order. same.

Promotions

Minimum price guaranteed
We guarantee the minimum price or we will refund the difference.

Conditions

This guarantee is valid for current prices.
The price will apply to the same manufacturer models and with similar characteristics on mattresses and bases that do not come from stock, tare or defective mattresses.
You must presented in writing in the name of the same person, including an existing, legal company with national headquarters.
This guarantee will not be valid once the product is purchased.

Coupons

The store may have promotional coupons available at any time that grant additional discounts. The specific conditions of each coupon will be detailed on the page corresponding to each promotion.

Coupons cannot be accumulated, in any case, with other discounts, promotional codes or benefits already applied on the website.

Some coupons may have a limited duration, being only active within the dates indicated in each campaign or promotional action.

In certain cases, the use of the coupon may be restricted to specific products, and excluded brands or models may be found of your application. These incompatibilities can be verified by entering the coupon during the purchase process, at which time the system will show whether your application is valid or not.

Likewise, some coupons may not be compatible with gifts, additional benefits or specific promotions offered by the store.

The company reserves the right to invalidate or reject coupons in case to detect a use fraudulent, improper or contrary to the established conditions.

Customer rights

Confidentiality and security of the customer's personal data in accordance with the provisions of current Spanish legislation on data protection.
Non-dissemination, transmission or publication of customer data without their express consent.
Registration and cancellation of any type of subscription to our newsletters.
Access, rectify, cancel and/or oppose the processing of personal data in the Pribucol S.A. database. in accordance with the provisions of the section on Protection of Personal Data.
Know at all times the processing status of the order placed.
Customers are responsible for keeping their personal passwords with due diligence.
Respect the purchase agreement once the order is accepted, with timely payment of the agreed price and refrain from carrying out abusive and illegal conduct in the contracting.

Cancellation of orders

A customer who has placed an order at Colchón Exprés may cancel his order, before it has left the Colchón Exprés facilities or the factory or shipping logistics center, taking into account the following:

If it is a personalized item and Colchón Exprés has given orders to the supplier for its manufacture, and the supplier has begun manufacturing it, the corresponding cost will be deducted from the customer. to the exclusive fabrics and materials that have been used in the manufacturing of the product. Orders for personalized products are processed the next day by our administration department. Therefore, it is recommended, in the event that you want to cancel the order, that you contact the toll-free number 900897956 as soon as possible, so that this cancellation does not cause any cost to any of the parties.
If the product that the customer has purchased is not personalized and has not left any of our facilities or associated facilities, and Colchón Exprés has not incurred any expenses, the customer will be paid the amount paid, if any. paid. If no payment has been incurred, the order will be canceled directly, without any credit.
If the order has already been sent and the customer does not want to receive it, the costs derived from delivery and return due to rejection of the merchandise may be passed on to the customer. Furthermore, in the case of personalized items, the costs derived from the manufacturing of that item will also be discounted.

Colchón Exprés informs that all of the above will apply as long as the customer knows unequivocally which Colchón Exprés must have manufactured the product to meet its delivery deadlines. Otherwise, Colchón Exprés will pay the order in full to the customer.

Various Rights Colchón Exprés

The colors and shades presented may vary depending on the monitor on which they are viewed.
Keep, modify or suspend your website without prior notice.
In the case of lack of existence, an alternative product of equal or higher quality will be proposed.
In the case of non-payment by the customer, the order will be rejected.
Restrict access to customers who fail to comply with these conditions.
Receive the amount of the customer's purchases by accepting the transaction.
Reserve the domain and retain full ownership of the item until full payment by the customer.
Reserve the right to carry out raffles for goods or services on its website.
Proceed to correct or correct human or computer errors.

Due to the components used in the manufacture of rest equipment, in mattresses located in rooms with combustion heating, in rare cases, light stains may appear. These stains will not affect the quality or durability of the sleeping system. To avoid them, good ventilation of the room and the mattress itself is recommended.

Due to the packaging they include, rest products can sometimes give off strong odors when unpacked. However, in no case will they be harmful to health and will disappear a few weeks after being unpacked.

The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile. Our entity is a member of Confianza Online (non-profit association), registered in the National Registry of Associations Group 1, Section 1, national number 594400, CIF G85804011, Carrera de San Jerónimo,18, 4º1,28014, Madrid, Spain, telephone +34 91 3091347 and fax +34 91 4028339 (www.confianzaonline.es). These general conditions are governed by Spanish law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Law, inform consumers that, as a member entity and under the terms of the Trust Online Ethical Code, users may go to Confianza Online for the alternative resolution of possible disputes (Trust Online Claims Form). If these refer to electronic transactions with consumers, or to data protection when they are related to this area, the claims will be resolved by the Online Trust Mediation Committee, accredited for the alternative resolution of consumer disputes. If the claims relate to digital advertising, or data protection related to this area, they will be submitted to the Autocontrol Advertising Jury. In addition, it is possible to access the European Union's online dispute resolution platform by following this link.

How to request the invoice for my purchases

Here we tell you how you can request the invoice for your purchases, whether you buy through our website www.colchonexpres.com, or if you do so in a physical store.

When making your online purchase, you can request the invoice, by checking the box: 'I want to request a simplified invoice or ticket', when formalizing your order, below the section: ORDER SUMMARY
If you prefer, you can request your invoice, once your order has been placed, by calling the toll-free number: 900897956
You can also request your invoice, through an email to: info@colchonexpres.com

In order to expedite the sending of your invoice, it is necessary that you provide your Order Number.

Promotion: 120 Night Trial with Money Back Guarantee

Like at home you don't sleep anywhere. That's why we have prepared a selection of our best-selling online mattresses that are most successful among our customers, so that you can try them FREE for 120 nights at home.

This way, you can enjoy them comfortably with your pajamas and better decide if you want to keep them or not, although we are sure that you will love any of them.

But if in the end your mattress does not convince you, you can easily return it at no cost. We will refund 100% of the amount of your order or if you prefer, we will exchange it for another. Whatever you decide.

The conditions of this promotion are as follows:

Promotion valid EXCLUSIVELY on Ingravity brand mattresses, models: Margot, Silver, Silver Plus and Emoción XXI.
Promotion valid only in the following measurements: 90x190, 90x200, 105x190, 135x190, 150x190, 150x200, 160x200 and 180x200.
The mattresses to which this promotion is applied are duly indicated on the Colchón Exprés website, as well as in its store network.
Only this Promotion will be applied, in the models and measurements indicated above, purchased within the validity period of this Promotion. promotion. Clearance, outlet and/or opportunity items do not include the 120-night trial Guarantee (regardless of the size and/or color chosen).
The mattress must be in perfect condition to be returned, which is why we recommend purchasing a waterproof-breathable mattress cover that guarantees optimal protection.

Go to the promotion
To request the return process, it is essential to do so within the period of the 120 night trial of the mattress and attach the photos that guarantee its good condition.
Only one is allowed return by customer and address.
There is the possibility of exchanging a mattress in which the promotion applies for another model from our extensive catalogue, with the exception of the Emma mattress, which has special sales conditions. Once this change is made, the right to a refund is waived.
For those mattresses included in this promotion or any other on the website, which include a Gift, the amount corresponding to the value of said gifts will be deducted from the total amount to be returned. (When the gift is a mattress cover, the average value of this mattress cover to be deducted from the refund amount will be 35 euros and the same when the gift is the Viscoelastic Pillow Pack or the Fiber Duvet)
When the promotion includes a gift, these are offered according to stock and may suffer slight variations in some of their non-main characteristics. In the event that the gift is a mattress cover or a duvet, every effort will be made to ensure that the size of the gift is related to the size of the mattress purchased. In the event that there is no stock, the closest measurement to the order placed will be offered.
The salesperson in charge of processing the order will ask you a brief form of 5 questions, to identify the profile of each of the sleepers who are going to rest on the mattress in order to verify the suitability of the chosen mattress model.
When the product purchased belongs to a Savings Pack and you wish to make use of this Guarantee of free return of the mattress, the Valuation of the mattress will be carried out taking into account the price of the Pack less the price of the Base or Canapé that has been assigned independently and, Add-ons if any.