Exchanges and Returns

You can exercise your right of withdrawal, within 14 calendar days from receipt of your order, by any of the means contemplated by law. Additionally, at Colchón Exprés, we give an extended trial period of up to 120 nights on some of our mattresses. To speed up the return process, and for our advisors to contact you as soon as possible, if you wish, you can fill out a simple form. As soon as we receive your request, by any of the chosen methods, we will contact you as soon as possible. Access the form here.

You can return your order before 14 days from receipt of of it, or in the case of mattresses with 100 or 120 night trial, you can return it before the end of its warranty period. corresponding test. The trial nights start counting from the first day you received your order at your home. You have more information here.

If your mattress is subject to the 100 or 120 night trial promotion and you want to change it, you have to fill out a form here.

If you need For more information regarding changes and returns of mattresses subject to the 100-night trial promotion, and those subject to the 120-night trial promotion, you can consult here.

According to current regulations, you have 14 days natural to exercise the right of withdrawal, except for the exceptions provided by law, according to the characteristics of a certain product or for hygiene reasons, in which the possibility of exercising the right of withdrawal is excluded. Check here if the right of withdrawal is applicable to your order.

In orders with home delivery, the refund will begin when the returned item arrives at our warehouse and one of our technicians checks that it is in perfect condition. The period in which you will receive the refund will depend on the type and brand of the item. Once we have made the return, we will send you an email confirming that your refund has been made.