General Terms of Purchase Online at Colchón Exprés

Here you will find all the information related to the advertising and contracting of products and services offered by Pribucol, S.A. and its online portal www.colchonexpres.com aimed at its clients/users. These General Terms also regulate the rights and obligations of the parties arising from the sale and purchase transactions agreed between them and www.colchonexpres.com.

Introduction

These terms are established for all users/clients of the website www.colchonexpres.com, who are required to know and accept them in order to make any purchase or inquiry on it.

All of this in accordance with the provisions of art. 1.255 of the Civil Code. Valid for all purposes from the moment the user voluntarily accepts these terms during the purchase process and/or by using any of the services offered by www.colchonexpres.com.

These terms are formulated with the intention of communicating and protecting the rights of users and clients in accordance with Law 7/98 of April 13 on General Contracting Terms, Law 7/96 of January 15 on Retail Trade Regulation, the Civil Code, Directive 2000/31 EC of the European Parliament and of the Council of June 8, Law 34/2002 of July 11 on information society services and electronic commerce, Royal Legislative Decree 1/2007, of November 16, approving the Consolidated Text of the General Law for the Defense of Consumers and Users, and other applicable laws and their implementing regulations.

Pribucol S.A. reserves the right to modify these terms without prior notice. Changes will be valid from their publication on this page and will not be retroactive.

Pribucol S.A., in compliance with the provisions of art. 10 of Law 34/2002 of July 11, provides through its website and these General Terms access to all contact information and company registration details, as well as the modification and review of customer data through a protected system that guarantees privacy.

Terms of Use of the Website

All users have the right to free public access to all the information on the website.

Pribucol S.A. reserves the right to restrict access to information and articles for commercial reasons or promotions to registered or premium users.

All users must complete all mandatory and necessary information for the formalization of the sale.

Users may only contract and place orders if they are of legal age (18+ years), or otherwise with express authorization and acceptance of responsibilities by their parents or legal guardians.

All data provided by the user/client is provided voluntarily and Pribucol S.A. guarantees that it will not be transferred and will be properly secured.

Any data provided fraudulently or falsely or with malicious intent or unfair competition may be considered a crime of document forgery.

Intellectual Property

All public information on the website www.colchonexpres.com, such as the trademarks, products, and logos of the companies offered, is protected by their respective copyrights, and used with the consent of their owners.

Under no circumstances is the copying, reproduction, or transfer of data by users or third parties authorized without the express permission of Pribucol S.A. under the terms set forth in section XI on Industrial and Intellectual Property Rights.

Prices

Pribucol S.A. reserves the right to modify the prices of the products and services offered at any time, always maintaining the prices for orders already placed. Such prices will be valid from the moment of their publication and will not be retroactive, guaranteeing the customer that the price in effect will be the one applied at the time of finalizing their order.

All products include detailed information on their characteristics, warranty period, brand, and photographs. The colors and shades of these images may differ depending on the monitor or mobile device from which they are viewed.

The price of the products is the one shown at www.colchonexpres.com. Our team continuously reviews them to try to prevent any errors.

All prices shown on the website include VAT, with the exception of possible extra discounts from coupons or specific promotions, as well as shipping costs whenever the order does not exceed €49 (VAT included).

Order Delivery

Orders will be delivered to the address specified by the client/user when placing the order. Shipping details may only be modified before the merchandise leaves our warehouses and provided this does not alter the contracted conditions, in which case it may involve additional costs.

All deliveries are made through a shipping company along with the corresponding documentation, which must be reviewed and confirmed by the customer.

Orders travel covered by insurance for 100% of the value of the merchandise.

Standard Delivery Service

The standard delivery service will be carried out from Monday to Friday, except in the entire Community of Madrid, where deliveries can also be made on Saturdays.

Delivery times may be altered for reasons beyond Colchón Exprés's control; if this occurs, we will inform the customer accordingly.

It will not be considered a failure to deliver if the order has been voluntarily delayed by the customer or if we are unable to locate them using the information provided in their order.

All products for which specialized assembly service is essential for proper operation include free in-home assembly service.

However, there are items which, due to being delivered under the circumstances indicated below, involve an additional cost for some of the services, which can range between €15 and €100 (depending on the delivery location and the volume of the item). In all these cases, the relevant costs will be correctly applied at the end of checkout, before payment of the order:

Products delivered urgently (in cases where this service is not included in the product price and the customer expressly requests it).
Products delivered in the Balearic Islands.
Products which, due to their easy assembly, do not include an assembly service, but which the customer still wishes to purchase separately.
All orders with an amount under €49 will have a reduced shipping cost on the website of €2.95. To confirm availability and the exact shipping price, please contact us through our contact form specifying the product and the delivery destination.

Express Delivery

Some of the items sold on the Colchón Exprés website include the Express Delivery or Urgent Delivery service; in cases where this service is included, it will be expressly indicated on the product page. To offer greater speed in the delivery of these items, this service does not include in-home assembly (delivery is made at the street door), nor does it include removal of the old sleep system.

However, there is a municipal furniture and mattress removal service in practically all town councils. If you have any questions, please contact us through our contact form.

In most Urgent Deliveries, 48h/72h the mattress will arrive rolled up. To properly open a rolled mattress, you only need to remove the cardboard and protective plastic, place it on the base where it will be installed, and tear the plastic where it is rolled with your hand, always WITHOUT sharp objects to avoid damaging the mattress upholstery. The mattress will slowly regain its natural volume. It is recommended not to use the mattress for the following 4-8 hours after opening the packaging so that it can recover its natural volume. The mattress will regain its original shape within the next 24 hours from opening.

Delivery times for some items may be increased due to circumstances such as those detailed below:

Customized or made-to-measure items. In these cases, the customer will be personally informed of the delivery time for their order on an individual basis.
Occasional contingencies. Due to availability issues with some items, the delivery time for your order may be affected. When this occurs, the user will be duly informed.
Difficult delivery areas. Pribucol S.A. works with its own carriers and specialized shipping agencies, depending on the geographic area. There are delivery areas classified by shipping agencies as "difficult areas". If the shipping address of the order is located in one of these areas, the customer will be responsible for picking up their order at our nearest partner Logistics Platform. We ask all our customers who are aware that their address is located in a difficult area to inform us, as Colchón Exprés will not be responsible for non-delivery of the order, and the shipping costs derived from its transport will be borne by the customer.
Special product mixes: The delivery time for the total order may vary with respect to the delivery times of the items separately, depending on the type of products and the shipping companies chosen for delivery. For example, when it is possible to deliver the entire order in a single shipment and the customer wants this. In this case, a Colchón Exprés sales representative will duly inform the customer so that, in case they do not agree with the new delivery time, they can cancel their order at no cost to the customer.
Special circumstances of the address. Colchón Exprés sells large-volume items that may have difficult access at the delivery address. The customer is responsible at all times for communicating any special access circumstances at their address to prevent the order from being undeliverable once shipped. If any of the items in the order cannot be delivered for this reason, the shipping costs arising from returning the order and those related to its customization will be borne by the customer.

Shipping Limitations

The carriers delivering orders are not authorized to hoist any type of merchandise up the facade or exterior of the home.

Nor will they use pulleys or similar mechanisms to lift products via the facade or other exterior spaces of the home. It is therefore the customer's responsibility to verify that items can access the home through its stairs, doors, and hallways, as well as proper access to the desired installation location, whenever the product includes assembly.

If the order cannot be delivered due to special access circumstances at the home, it may be cancelled, but the shipping costs arising from returning the order and those related to its customization will be borne by the customer.

Delivery Impossibility

Colchón Exprés will attempt to deliver the order 2 times to the address provided in the order. If after these two attempts delivery has not been possible, Colchón Exprés will contact the order holder to find a solution.

If after 10 days it is not possible to contact the customer, it will be understood that the customer wishes to withdraw from the contract, and the appropriate procedure will be carried out to refund the amount of the order items within a maximum period of 30 days. Depending on the type of items included in the order, amounts related to return shipping costs will be deducted.

Promotion: Up to 120 Nights Trial

On our best-selling items, Colchón Exprés offers its customers an extended trial period of up to 120 nights. Specifically, Ingravity mattresses have a trial period of 120 nights, while the rest of the mattresses included in the promotion have up to 100 nights of trial.

This promotion (Point 7) regulates the EXCHANGE of the mattress for another model and is different from the Money-Back Guarantee (Point 18), which applies exclusively to the following models: Margot, Silver, Emoción XXI, Air Topper, Classic, Ice Pocket, Silver Cool, Silver Cotton, and Margot Grafeno; and additionally allows for a refund of the money. Please consult the corresponding sections to identify which regime applies to your exact mattress model.

During this period the customer may try their new mattress at home and, if ultimately not satisfied, may request an exchange of the mattress for another of the same size and type (without the right to a refund of the money, unless the model purchased is specifically included in the Money-Back Guarantee in Point 18), provided the conditions indicated below are met.

Items subject to the promotion are duly indicated on their corresponding product page at www.colchonexpres.com.

This promotion is valid only in the following sizes: 90x190, 90x200, 105x190, 135x190, 150x190, 150x200, 160x200, and 180x200.

Mattresses from Clearance or the Outlet Zone on our website are not subject to this promotion.

For mattresses subject to the UP TO 120 NIGHTS TRIAL promotion, Colchón Exprés offers a trial period of 100 or 120 nights (depending on the model), allowing you to try the mattress at home even after it has been opened and used. During this period, the customer may request an exchange of the mattress in accordance with the conditions of the promotion.
During the first 14 calendar days from receipt of the order, the customer may exercise their right of withdrawal in accordance with current legislation.
Within the trial period, the mattress may be exchanged for any other model in our online catalog that better suits the customer's needs, except for Emma brand mattresses, which have special sales conditions. After making the exchange, the right to a refund of the money is lost.
In the event of an exchange, if the new mattress has a higher price, the customer must pay the difference. If the price is lower, the difference will be refunded after verifying that the returned mattress is in perfect condition and deducting return shipping costs.
In general, shipping costs arising from exchanges or returns will be borne by the customer, except in the cases specifically indicated.
The returned mattress must be in perfect condition. It is recommended to use a mattress protector to ensure proper protection during the trial period.
The new mattress delivered after an exchange cannot be exchanged or returned again, except for manufacturing defects, and will not be subject to the UP TO 120 NIGHTS TRIAL promotion, even if so indicated on its product page.
To request an exchange or return, it is essential to do so within the corresponding trial period and to provide photographs proving the good condition of the mattress.
Only one return per customer and address is permitted.
Products with special sizes or those specifically manufactured under customization specified by the customer will not admit exchange or return except for manufacturing defects. A product is considered to have a special size when it is 80x180, 80x190, 80x200, 90x180, 105x180, 105x200, 120x180, 120x190, 120x200, 135x180, 135x200, 140x180, 140x190, 140x200, 150x180, 160x180, 160x190, 180x180, 180x190, 200x180, 200x190, 200x200 cm, as well as mattresses with widths of 110 cm, lengths of 210 cm, or manufactured with a twin system. A product is considered to be manufactured under customization specified by the customer when it is ordered with a specific color, upholstery, type of wood, or with a series of added features available within the product's range of options.
When the mattress purchased belongs to a Savings Pack and the customer wishes to exchange their mattress using the UP TO 120 NIGHTS TRIAL Promotion, the valuation of the mattress at the time of the exchange will be carried out taking into account the price of the Savings Pack at the time of its purchase, minus the price of the Base or Storage Bed and any add-ons (purchased separately) assigned to that Pack at the time the exchange is made.
Specific Sonpura Conditions:
- - Micro Range (Royal, Gaudí, Gaudí 25, Titán, and Carisma): exchange is only permitted for another model of the same size within the Micro range or for Spirit and Silence models within the Multiadapt range. Exchanges between Gaudí and Gaudí 25 are not permitted.
- - In these cases, there are no shipping costs for the customer.
- - Mandatory registration: the customer must register the purchase at the Sonpura website and present proof of purchase. The factory confirmation PDF must be presented in order to process the exchange.
- - Price difference: if the new model has a higher price, the customer must pay the difference. If the price is lower, the difference will be refunded once the good condition of the returned mattress has been verified.
- - Trial period: minimum of 30 nights. The exchange may be requested between day 31 and day 100 from delivery.
- - Only one exchange per purchase is permitted. The replaced mattress will not have a trial period.
Specific Emma Conditions: the customer may return the mattress and receive a full refund without bearing return costs, in accordance with the brand's own conditions.
This guarantee does not limit the consumer's legal rights.

Exchanges

In the event that items purchased at Colchón Exprés do not have any manufacturing defect and an exchange or return is desired, the applicable regime depends on the model and the promotion under which the product was purchased, in accordance with the correspondence table included at the beginning of this document (Point 7, Point 9, or Point 18, as applicable). For any questions about which regime applies to your product, you can inquire by providing the exact model of your mattress at info@colchonexpres.com or by calling the toll-free number 900 897 956.

If the customer wishes to exchange a mattress subject to the 100 Nights Trial Promotion, they may proceed as indicated in point 7 of this document. It will be necessary to fill out this form to request the return of the mattress.
If the customer wishes to return a mattress subject to the 120 Nights Trial Promotion, they may proceed as indicated in point 18 of this document. It will be necessary to fill out this form to request the return of the mattress.
Any customer who wishes to withdraw from their order may exercise their right of withdrawal, provided the conditions of point 9 of this document, titled: Right of Withdrawal, are met. To speed up the process, if desired, this form may be filled out.
In the event that the mattress has been used and the customer wishes to exchange it for another under the 100 nights trial promotion, if this exchange is carried out by Colchón Exprés, the transport cost for each mattress will be €100 within the mainland and €150 in the Balearic Islands. If the customer decides to use another means of transport to bring the mattress to be exchanged to the company's central warehouse, located at Calle Mar Tirreno, 8 – Nave A12, 28830 San Fernando de Henares (Madrid), during merchandise receiving hours of 10:00 a.m. to 2:00 p.m., Monday through Friday, no charge will be made for the mattress exchange costs.
For customized or made-to-measure products, in accordance with Law 3/2014, of March 27 (article 103) which amends article 45 of the LOCM, the Consumer's Right of Withdrawal and Return will not apply in this case. If the customer purchases an item from Colchón Exprés made to their specifications or clearly customized, once manufactured, even if not yet delivered, they may not withdraw from the purchase contract.

Identification of the Promotion in the Order

On each mattress line within the order, as well as in the purchase confirmation sent to the customer, it will be clearly and legibly indicated which of the following promotions applies to the purchased product: "100 Nights Trial Promotion," "120 Nights Trial Promotion," or "Money-Back Guarantee." This information allows the customer to unambiguously identify the exchange or return regime that applies to them, in accordance with points 7, 9, or 18 of these General Terms.

Right of Withdrawal

According to current regulations, the customer will have 14 calendar days to exercise the right of withdrawal.

Costs arising from return shipping, and from deterioration or loss of hygiene of the item once used, will be borne by the customer, in accordance with current regulations.

If the customer wishes Colchón Exprés to carry out the reverse logistics for the products to be returned, the costs arising from the return, depending on the items purchased, are as follows:

- Mattresses delivered rolled up and toppers, in their original packaging: €50/unit

- Mattresses delivered unrolled, in their original packaging: €100/unit

- Upholstered Bases, Fixed Bed Frames, and Storage Beds in their original packaging: €100/unit

- Adjustable Beds in their original packaging: €100/unit

- Bed linens in their original packaging: €15

- Crib mattresses in their original packaging: €25/unit

If the customer prefers not to use Colchón Exprés's reverse logistics service (with the costs indicated above) and to ship the item themselves, they must send it to the company's central warehouse, located at Calle Mar Tirreno, 8 – Nave A12, 28830 San Fernando de Henares (Madrid), during merchandise receiving hours of 10:00 a.m. to 2:00 p.m., Monday through Friday, at no additional cost.

The right of withdrawal may be exercised by any means permitted by law.

If you wish, you can download a withdrawal form template here. You can also exercise your right of withdrawal by filling out the following form or by calling our toll-free number: 900 897 956.

In addition to the legal right of withdrawal, Colchón Exprés provides its customers with a 100-night trial guarantee on its best-selling mattresses. For more information about the 100 NIGHTS TRIAL Promotion, see point 7 of this document.

Exceptions to the Right of Withdrawal

The right of withdrawal will not apply to contracts relating to:

Customized items.
Items manufactured expressly following the customer's specifications.
Items that may deteriorate or expire quickly.
Items whose price depends on fluctuations in the financial market that Colchón Exprés cannot control and that may occur during the withdrawal period.

Warranties

All our products are guaranteed nationwide against manufacturing defects under current legislation, in particular Royal Legislative Decree 7/2021, with a period of 3 years from the time of delivery.

Unless proven otherwise, any lack of conformity that appears within the three years following delivery of the item will be presumed to have already existed at the time of delivery.

Through a simple statement, the customer will be entitled to a remedy for the lack of conformity by Colchón Exprés, a reduction in the price of the product, or termination of the contract.

In the event that the user opts for repair or replacement of the purchased item and this option is viable, this replacement will not entail any additional cost for the user, and it will be carried out within a reasonable period of time from the moment the company is informed of the defect, and previously agreed with the customer.

The warranty start date is the one shown on the invoice or purchase receipt or on the delivery note, if this is later. The Colchón Exprés warranty includes shipping costs, labor, and repair or replacement of the defective item.

Manufacturers may offer additional warranties, whose scope, duration, and management will be exclusively the manufacturer's responsibility.
Also, neither latex nor viscoelastic mattresses should be placed on varnished or melamine-coated bases, as this type of base promotes the appearance of moisture in the mattress.
Viscoelastic mattresses should preferably be placed on slatted bed frames or upholstered bases. If placed on other types of surfaces, such as platform beds, tatamis, etc., utmost care should be taken to ensure ventilation of the sleep system, as this type of support prevents proper airflow through the mattress and moisture stains may appear.
Pocket spring mattresses should be placed on rigid-top bases, storage beds, and storage beds with a rigid lid, for proper support of each of the springs. It is not recommended to place these mattresses on slatted bed frames, as premature deformations may appear on the surface of the mattress, which will be considered misuse of the product.
Adjustable bed frames are not suitable for spring mattresses.
Articulation of any bed frame should always be carried out from the fully flat position, with the sleeper lying on the mattress. The customer should not sit on parts that are already articulated.

*All bed frames, depending on their size, support a maximum body weight, regardless of whether there is one or several people on them. For single sizes from 67 cm up to 105 cm wide, the maximum weight is 120 kg. For single-body bed frames of 135 or 150 cm wide, the total weight of the bed's occupants will be 180 kg. Finally, for twin bed frames, made up of two bodies from 67 cm to 105 cm, 120 kg should not be exceeded in each of the bed frame's bodies.

Not Included in the Warranty

Defects appearing in items due to improper use, resulting from poor storage, dirt, use of force, water or fire damage, excessive loads, moisture or stains on the mattress, use of chemical products, or repairs carried out by third parties.
Use of the mattress on an unsuitable base that is deformed or in poor condition.
Holes, stains on the fabric, loose threads, or other similar imperfections that are not claimed and documented at the time of delivery, or within the 24 hours following receipt of the order.
Length, width, and thickness measurements will allow for variations of +/-3 cm. Returns due to slight variations in measurement will not be accepted.
From the beginning of the mattress's use, normal settling of the internal layers occurs, ranging around 20% (standard UNE-EN 1334:1996). This entirely normal circumstance is not considered a manufacturing defect.

Warranty for Outlet Products

Products in the Colchón Exprés Outlet Zone come with a three-year warranty, in accordance with the provisions of Royal Legislative Decree 7/2021. However, since these are not new items, this warranty does not cover minor aesthetic defects that do not affect the functionality of the mattress.

These defects may include:

Minor stains.
Superficial scratches.
Minor irregularities in the fabric or exterior finish.

The Outlet product warranty will not cover claims related to these aesthetic defects, as they are inherent to the condition of the product at the time of purchase and do not affect its functionality or the performance of the sleep system. Otherwise, the general warranty conditions specified in sections 10 and 10.1 will apply, unless otherwise indicated.

After-Sales Services and Claims

In accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, and Royal Decree-Law 7/2021, of April 27, we inform the consumer, prior to finalizing the purchase, of the existence and conditions of the after-sales services applicable to products purchased at Colchón Exprés:

After-Sales Service
- Colchón Exprés provides its customers with an after-sales support service for resolving issues, technical inquiries, and managing repairs or replacements.
- Contact: 900 897 956 · info@colchonexpres.com
Legal Warranty
- All our products come with a 3-year legal warranty from the date of delivery, in accordance with current regulations.
- During the first 2 years from delivery, any lack of conformity is presumed to have already existed at the time of delivery, unless proven otherwise.
- The warranty covers manufacturing defects or lack of conformity of the purchased goods.
Repairs and Spare Parts
- In the event of repair, the availability of spare parts is guaranteed for at least 10 years from the date the product ceases to be manufactured (for mattresses and bases of certain brands, subject to manufacturer availability).
Additional Costs
- Procedures covered by the warranty will not incur any cost for the consumer.
- In the case of interventions outside the warranty, the estimated budget will be communicated in advance before accepting the repair.
- If, within the warranty period, the manufacturer or authorized technical service visits the home and, after inspection, determines that the product conforms and has no lack of conformity, the manufacturer may charge the consumer for the costs arising from the visit or travel.
Customer Service and Claims
- For any claim, you can contact our customer service department at: Calle Mar Tirreno, 8 – Nave A12, 28830 San Fernando de Henares (Madrid).
- The consumer has the right to request official claim forms and to approach the competent consumer affairs bodies.

Payment Methods

At Colchón Exprés, you can choose between the following payment methods:

Card Payment

You can pay the full amount of your purchase using your Visa, 4B, or MasterCard.

*Notice: you need to have your card enabled for internet transactions (through your bank's branch or online account).

When placing the order, the customer will provide the necessary credit or debit card details, which will be processed by the payment gateway provided by our banking institution and will never be stored by Pribucol S.A.

The card payment service has no additional cost or limitation.

Phone Payment

Customers can pay for their purchases on www.colchonexpres.com completely securely if they wish.

The transaction procedure is carried out by Colchón Exprés. The customer will receive a phone call to confirm the purchase, and will immediately be sent an SMS or email with a PayGold or virtual POS link that will allow the customer to connect directly with the payment gateway of the banking institution corresponding to Pribucol S.A.

Customers can also use this payment method if they need Colchón Exprés's assistance at any stage of the purchase process, whether they have questions or do not fully understand the requirements of the different payment methods available.

The data provided to the banking institutions that www.colchonexpres.com works with will never be stored by Pribucol S.A.

Phone-assisted payment is a service that Colchón Exprés offers its customers completely free of charge, with no additional cost.

Payment via Paypal

At Colchón Exprés, customers who have a Paypal account, or those who have had any issues making payment through "Card Payment," can easily pay for their purchases by choosing "Payment with Paypal" as the payment method in the cart. Once all shipping information has been filled in and the purchase amount accepted, the customer will be redirected to the Paypal website to complete the purchase process.

Pribucol S.A. will never store the data provided to Paypal.

Use of this service does not entail any additional cost for the customer.

Financing in 3, 6, 10, 12, 18, 24, 30, 36, and 40 months* and Financing with Phone Assistance with Cetelem

Customers can finance their purchases at www.colchonexpres.com over the following terms: 3, 6, 10, 12, 18, 24, 30, 36, and 40*.

To carry out this operation, the customer must select the payment method "Financing via Cetelem" or "Financing with phone assistance" if they want one of our advisors to help them with the financing process by phone.

The customer's purchase financing is carried out while respecting the original discounts on the website. This offer is subject to prior authorization from Banco Cetelem S.A.U. after review of the documentation provided and signing of the contract by the customer.

*Financing over 3 and 6 months, 1% arrangement fee

Minimum amount: €90. Financing example for an amount of €1,200 over 3 months. Amount financed: €1,212 (including a 1% arrangement fee: €12). 3 installments of €404. NIR 0.00% APR 6.16%. Total cost of credit: €12. Total amount owed and total price in installments: €1,212. Cash purchase price: €1,200. Interest subsidized by COLCHON EXPRESS. Financing offered by Banco Cetelem S.A.U., valid until 12/31/2026.

Minimum amount: €90. Financing example for an amount of €1,200 over 6 months. Amount financed: €1,212 (including a 1% arrangement fee: €12). 6 installments of €202. NIR 0.00% APR 3.47%. Total cost of credit: €12. Total amount owed and total price in installments: €1,212. Cash purchase price: €1,200. Interest subsidized by COLCHON EXPRESS. Financing offered by Banco Cetelem S.A.U., valid until 12/31/2026.

*Financing over 10 and 12 months, 2% arrangement fee

Minimum amount: €120. Financing example for an amount of €1,200 over 10 months. Amount financed: €1,224 (including a 2% arrangement fee: €24). 10 installments of €122.40. NIR 0.00% APR 4.43%. Total cost of credit: €24. Total amount owed and total price in installments: €1,224. Cash purchase price: €1,200. Interest subsidized by COLCHON EXPRESS. Financing offered by Banco Cetelem S.A.U., valid until 12/31/2026.

Minimum amount: €144. Financing example for an amount of €1,200 over 12 months. Amount financed: €1,224 (including a 2% arrangement fee: €24). 12 installments of €102. NIR 0.00% APR 3.73%. Total cost of credit: €24. Total amount owed and total price in installments: €1,224. Cash purchase price: €1,200. Interest subsidized by COLCHON EXPRESS. Financing offered by Banco Cetelem S.A.U., valid until 12/31/2026.

*Financing over 18 and 24 months, 3% arrangement fee

Minimum amount: €216. Financing example for an amount of €900 over 18 months. Amount financed: €927 (including a 3% arrangement fee: €27). 18 installments of €51.50. NIR 0.00% APR 3.82%. Total cost of credit: €27. Total amount owed and total price in installments: €927. Cash purchase price: €900. Interest subsidized by COLCHON EXPRESS. Financing offered by Banco Cetelem S.A.U., valid until 12/31/2026.

Minimum amount: €288. Financing example for an amount of €1,200 over 24 months. Amount financed: €1,236 (including a 3% arrangement fee: €36). 24 installments of €51.50. NIR 0.00% APR 2.89%. Total cost of credit: €36. Total amount owed and total price in installments: €1,236. Cash purchase price: €1,200. Interest subsidized by COLCHON EXPRESS. Financing offered by Banco Cetelem S.A.U., valid until 12/31/2026.

*Financing over 30, 36, and 40 months, 4% arrangement fee

Minimum amount: €360. Financing example for an amount of €1,200 over 30 months. Amount financed: €1,248 (including a 4% arrangement fee: €48). 29 installments of €41.60 and a final installment of €41.60. NIR 0.00% APR 3.10%. Total cost of credit: €48. Total amount owed and total price in installments: €1,248. Cash purchase price: €1,200. Interest subsidized by COLCHON EXPRESS. Financing offered by Banco Cetelem S.A.U., valid until 12/31/2026.

Minimum amount: €432. Financing example for an amount of €1,800 over 36 months. Amount financed: €1,872 (including a 4% arrangement fee: €72). 36 installments of €52.00. NIR 0.00% APR 2.59%. Total cost of credit: €72. Total amount owed and total price in installments: €1,872. Cash purchase price: €1,800. Interest subsidized by COLCHON EXPRESS. Financing offered by Banco Cetelem S.A.U., valid until 12/31/2026.

Minimum amount: €480. Financing example for an amount of €1,200 over 40 months. Amount financed: €1,248 (including a 4% arrangement fee: €48). 39 installments of €31.20 and a final installment of €31.20. NIR 0.00% APR 2.34%. Total cost of credit: €48. Total amount owed and total price in installments: €1,248. Cash purchase price: €1,200. Interest subsidized by COLCHON EXPRESS. Financing offered by Banco Cetelem S.A.U., valid until 12/31/2026.

The APR may vary depending on the term of the operation due to the existence of an arrangement fee.

Plan Renove Promotion: 0% Fees. 0% Interest. Pay over 24 months. APR 0.00%*

*Minimum amount €288. Financing example for an amount of €600 over 24 months. 24 installments of €25. NIR 0.00% APR 0%. Total cost of credit €0. Amount owed and total price in installments: €600. Cash purchase price: €600. Interest subsidized by Colchón Exprés. Financing offered by Banco Cetelem S.A.U., valid until 09/30/2026.

Payment by Bank Transfer/Deposit

Customers can pay the full amount of the purchase by Bank Transfer/Deposit.

Payment by transfer must be made to Colchón Exprés or Pribucol S.A. into any of the bank accounts shown when selecting this payment method.

The bank transfer/deposit must include the order number provided to the customer in the order confirmation and the name of the person who placed the order.

In-Store Payment

If a customer wishes to pay for their online order at one of Colchón Exprés's physical stores located in Madrid or Valladolid, they must select this payment method in the cart.

The transaction will be carried out in Colchón Exprés stores; the customer must go to one of the stores to make payment for their purchase, and the payment method will be cash or bank card.

The addresses of Colchón Exprés stores are kept up to date at the following link: Store Addresses.

Payment with Bizum

Customers can pay for their purchases using the Bizum payment method; to do so, they must select the "Pay with Bizum" option in the cart. They will only need to enter their phone number and the Bizum code received via SMS, without having to provide any bank account number.

Once these steps have been completed, the customer's bank must validate the transaction. Payment with Bizum is completely secure.

Instructions for use: If it is the customer's first time using Bizum for their online payments, they must first activate this service in their Bizum App. To do so, they must choose a 4-digit code and enter it each time they want to make online payments.

Installment Payment with Sequra, NO PAPERWORK (for orders up to 800 euros)

With this payment method, customers can split the amount of their purchase into 3, 6, 12, 18, and 24 monthly installments.

There will only be a fixed cost per installment (this amount will vary depending on the amount of your order).
The customer's ID or foreign resident card, mobile phone, and card are required.
At the time of purchase, the first payment is charged to the card, and the rest is automated according to the number of installments chosen.
Customers can always modify their payment plan or even pay the full amount of their purchase, with no additional costs. It is also possible to choose the day of the month on which the customer prefers to pay.

Financed Payment with Pepper

In order to finance the customer's purchase, personal data will be processed by the Financial Entity PEPPER FINANCE CORPORATION, S.L.U, (hereinafter PEPPER), with Tax ID: B86961612, and registered address at Juan Esplandiú, 13-C1. 28007-Madrid, considered in this case the DATA CONTROLLER.

In the event that such a financing request is made, all data requested through the website is necessary for the provision of an optimal service to the user, and will be provided to PEPPER FINANCE CORPORATION, S.L.U, for its review, processing, and approval. Colchón Exprés acts on behalf of PEPPER by collecting the personal data of your financing request so that PEPPER can manage it, and, consequently, Colchón Exprés acts as the DATA PROCESSOR.

Customers can make their purchase paying in convenient installments using only their credit or debit card, by following these steps:

Select the Pepper payment method located in the cart.
Select the number of installments in which the customer wishes to pay and complete the process with their personal details (no paperwork or documentation required).
Finally, it is important that the customer verify their identity through an SMS they will receive from Pepper.

Invoice

The purchase invoice will be issued and delivered by Pribucol S.A. once the merchandise has been delivered. Sending the invoice in electronic format will be conditional on Colchón Exprés having previously obtained the customer's express consent.
Invoices issued cannot be modified afterward, in compliance with current regulations (Royal Decree 1496/2003 on Invoicing Rules, amended by Royal Decree 87/2005).
It will be issued in the name of the individual or legal entity that placed the order, so the customer must ensure that all information fields are entered correctly.
For security reasons, duplicate invoices will only be issued to the invoice holder.

Promotions

Guaranteed lowest price
We guarantee the lowest price, or we'll refund the difference.

Conditions

This guarantee is valid for current prices.
The price will apply to the same manufacturer models and similar characteristics in mattresses and bases that do not come from liquidation stock, mattresses with defects, or defective items.
It must be submitted in writing in the name of the same person, representing an existing, legal company with a national headquarters.
This guarantee is not valid once the product has been purchased.

Coupons

The store may offer promotional coupons at any time that grant additional discounts. The specific conditions of each coupon will be detailed on the corresponding promotion page.

Coupons are not combinable, under any circumstances, with other discounts, promotional codes, or benefits already applied on the website.

Some coupons may have a limited duration, being active only within the dates indicated in each campaign or promotional action.

In certain cases, the use of the coupon may be restricted to specific products, and there may be excluded brands or models from its application. These incompatibilities can be verified when entering the coupon during the purchase process, at which point the system will show whether its application is valid or not.

Likewise, some coupons may not be compatible with gifts, additional benefits, or specific promotions offered by the store.

The company reserves the right to invalidate or reject coupons if it detects fraudulent, improper use, or use contrary to the established conditions.

Customer Rights

Confidentiality and security of the customer's personal data in accordance with current Spanish data protection legislation.
No dissemination, transmission, or publication of customer data without their express consent.
Subscription and unsubscription from any type of subscription to our newsletters.
Access, rectify, cancel, and/or object to the processing of personal data in Pribucol S.A.'s database in accordance with the provisions of the Personal Data Protection section.
To know at all times the processing status of the order placed.
Customers are responsible for keeping their personal passwords with due diligence.
To respect the purchase agreement once the order has been accepted, with the corresponding payment of the agreed price, and to refrain from engaging in abusive and unlawful conduct in the contracting process.

Order Cancellation

A customer who has placed an order with Colchón Exprés may cancel their order, before it has left Colchón Exprés's facilities or the factory or shipping logistics center, subject to the following:

If it is a customized item and Colchón Exprés has instructed the supplier to manufacture it, and the supplier has begun manufacturing it, the customer will be charged the cost corresponding to the exclusive fabrics and materials used in the manufacture of the product. Orders for customized products are processed the following day by our administration department. Therefore, if you wish to cancel the order, it is recommended that you notify us as soon as possible at the toll-free number 900897956, so that this cancellation does not incur any cost for either party.
If the product purchased by the customer is not customized and has not left any of our facilities or associated facilities, and Colchón Exprés has not incurred any expenses, the amount paid by the customer will be refunded, in the event it has been paid. If no payment has been made, the order will be cancelled directly, without any refund.
If the order has already been shipped and the customer does not wish to receive it, the customer may be charged the costs arising from delivery and from the return due to rejection of the merchandise. In addition, in the case of customized items, the costs arising from the manufacture of that item will also be deducted.

Colchón Exprés informs that all of the above will apply provided that the customer is aware that Colchón Exprés must have unequivocally had the product manufactured in order to meet its delivery deadlines. Otherwise, Colchón Exprés will refund the order in full to the customer.

Various Colchón Exprés Rights

Colors and shades shown may vary depending on the monitor on which they are viewed.
To maintain, modify, or suspend its website without prior notice.
In the event of lack of stock, an alternative product of equal or superior quality will be proposed.
In the event of non-payment by the customer, the order will be rejected.
To restrict access to customers who breach these terms.
To collect the amount of the customer's purchases once the transaction has been accepted.
To reserve title and retain full ownership of the item until full payment has been made by the customer.
To reserve the right to hold prize draws for goods or services on its website.
To correct or amend human or computer errors.

Due to the components used in the manufacture of sleep systems, in mattresses located in rooms with combustion heating, slight stains may appear on rare occasions. These stains will not affect the quality or durability of the sleep system. To avoid them, good ventilation of the room and of the mattress itself is recommended.

Due to the packaging they include, sleep products may sometimes give off strong odors when unpacked. However, they will never be harmful to health and will disappear a few weeks after being unpacked.

The parties submit, at their choice, for the resolution of disputes, and waiving any other jurisdiction, to the courts and tribunals of the user's domicile. Our entity is a member of Confianza Online (a non-profit association), registered in the National Registry of Associations, Group 1, Section 1, national number 594400, Tax ID G85804011, Carrera de San Jerónimo, 18, 4º1, 28014, Madrid, Spain, telephone +34 91 3091347 and fax +34 91 4028339 (www.confianzaonline.es). These general terms are governed by Spanish law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Law, consumers are informed that, as a member entity and under the terms of the Confianza Online Code of Ethics, users may turn to Confianza Online for the alternative resolution of any disputes (Confianza Online Claims Form). If these disputes relate to electronic transactions with consumers, or to data protection when related to this area, claims will be resolved by the Confianza Online Mediation Committee, accredited for alternative dispute resolution in consumer matters. If claims concern digital advertising, or data protection related to this area, they will be submitted to the Autocontrol Advertising Jury. In addition, it is possible to access the European Union's online dispute resolution platform by following this link.

How to Request an Invoice for My Purchases

Below we explain how you can request an invoice for your purchases, whether you buy through our website www.colchonexpres.com or at a physical store.

When making your online purchase, you can request the invoice by checking the box: "I want to request a simplified invoice or receipt," when finalizing your order, below the ORDER SUMMARY section.
If you prefer, you can request your invoice after placing your order by calling the toll-free number: 900897956
You can also request your invoice by email at: info@colchonexpres.com

To speed up the sending of your invoice, please provide us with your Order Number.

Promotion: 120 Nights Trial with Money-Back Guarantee

Because there's no place like home to sleep. That's why we've prepared a selection of our best-selling online mattresses, and the ones our customers love the most, so you can try them FREE for 120 nights at home.

This way, you can enjoy them comfortably in your pajamas and better decide whether you want to keep it or not, although we are sure you will love any one of them.

But if your mattress ultimately doesn't convince you, you can return it easily at no cost whatsoever. We will refund 100% of the amount of your order, or if you prefer, we'll exchange it for another one. Whatever you decide.

The conditions of this promotion are as follows:

This money-back guarantee is different from, and broader than, the "Up to 120 Nights Trial Promotion" in Point 7; here full monetary refund is included, but ONLY for the 9 models listed below from the Ingravity brand: Margot, Silver, Emoción XXI, Air Topper, Classic, Ice Pocket, Silver Cool, Silver Cotton, and Margot Grafeno. If your Ingravity mattress is not one of these 9 models, the applicable regime is that of Point 7 (exchange, without money refund).
Promotion valid only in the following sizes: 90x190, 90x200, 105x190, 135x190, 150x190, 150x200, 160x200, and 180x200.
Mattresses to which this promotion applies are duly indicated on the Colchón Exprés website, as well as in its store network.
This Promotion will only apply, on the models and sizes indicated above, purchased within the validity period of this promotion. Clearance, outlet, and/or bargain items do not include the 120 Nights Trial Guarantee (regardless of the size and/or color chosen).
The mattress must be in perfect condition for its return, so we recommend purchasing a waterproof-breathable mattress protector to ensure optimal protection.

Go to the promotion
To request the return process, it is essential to do so within the 120-night mattress trial period and to attach photos guaranteeing its good condition.
Only one return per customer and address is permitted.
It is possible to exchange a mattress to which the promotion applies for another model from our extensive catalog, with the exception of the Emma mattress, which has special sales conditions. Once this exchange is made, the right to a money refund is waived.
For mattresses included in this or any other promotion on the website that include a Gift, the amount corresponding to the value of said gifts will be deducted from the total amount to be refunded. (When the gift is a mattress protector, the average value of this mattress protector to be deducted from the return amount will be €35, and the same applies when the gift is the Viscoelastic Pillow Pack or the Fiber Duvet.)
When the promotion includes a gift, these are offered subject to stock and may undergo slight variations in some of their non-main characteristics. In the case of the gift being a mattress protector or a duvet, every effort will be made to ensure that the size of the gift is related to the size of the mattress purchased. If there is no stock, the closest available size to the order placed will be offered.
The salesperson in charge of processing the order will ask you a brief 5-question form to identify the profile of each of the sleepers who will be resting on the mattress, in order to verify the suitability of the mattress model chosen.
When the product purchased belongs to a Savings Pack and you wish to use this free mattress return guarantee, the valuation of the mattress will be carried out taking into account the price of the Pack minus the price of the Base or Storage Bed independently assigned to it, and any Add-ons, if applicable.