Extended Sonpura 5-year warranty

The first thing you have to do, once that you have formalized your purchase, is to download and print the PDF that is in this link , before 10 calendar days have passed since the purchase.If you make the purchase through the Colchón Exprés website, one of our rest advisors will contact you either through the telephone number that you have provided us, or through your email, to ask you for all the information you have provided. are missing to fill out the form, so that you do not have to fill it out or print it yourself.

Next, it will send you your completed form, so that you can verify if all the information that appears there is correct.

Once completed,

pay special attention that the email you have written is legible and that it is correctly noted , since each guarantee is associated with an email address. email. We will be in charge of sending said form to the brand within a maximum period of 10 days from the date of purchase.

In the email you have provided, you will receive confirmation from Sonpura that the entire process has been carried out correctly.

To make any claim, the customer must present the purchase receipt or the purchase invoice

(which must have been acquired in a official distributor of the Sonpura brand), along with the duly completed 5-year Extended Warranty form. It is important to remember that only the owner who made the purchase may make warranty claims.

In addition, the label

that the factory products incorporate, must be in good condition , so that they can be identified easily the models you purchased. Sonpura's extended 5-year warranty isstarts counting from the moment the purchase was made.

Please note that if you initially purchased a mattress and base pack from Sonpura and finally execute the Rest Guarantee by which Colchón Exprés allows you to test your mattress at home for 100 nights, and the mattress for which you decide to exchange it, is not Sonpura, the Extended Guarantee will no longer be valid. If you execute the Rest Guarantee offered by Colchón Exprés before the 100-night trial and the exchange mattress is from the Sonpura brand, you must complete a new form, which will record the new model of mattress purchased. The 5-year warranty period will begin to count from the day you made the first purchase.

What advantages does this have for you?

In addition to having greater coverage against possible manufacturing defects of your Sonpura rest equipment, when you complete this 5-year Warranty extension, Sonpura undertakes to notify you every 6 months, to remind you of the importance of rotating your mattresses, for a homogeneous use of all the rest surface.

At Colchón Exprés we want to remind you that we are an official distributor of the Sonpura brand, and that when you buy your rest equipment with us,

In addition, as we trust that the best way to test a mattress is in your own home, in most of our mattresses Sonpura, we offer you the possibility of try your mattress for 100 nights

, and if in the end your mattress does not convince you, we will exchange it for another that does. And if all this were not enough, with Colchón Exprés you canfinance your purchases for up to 40 months without interest.

Invest in health, investing in good rest equipment. And if you have any questions, our experts are available on the financiar tus compras hasta en 40 meses sin intereses.

Invierte en salud, invirtiendo en un buen equipo de descanso. Y si tienes alguna duda, nuestros expertos están disponibles en el free phone number 900 897 956 or if you prefer, you can do it through our chat.