Privacy Policy

This Privacy Policy applies to the website www.colchonexpres.com (hereinafter the PORTAL) and to all services and products offered by PRIBUCOL, S.A. (hereinafter, PRIBUCOL). Our mission is to make you feel comfortable on our website. Protecting your privacy is very important to us. This Privacy Policy is intended to inform you about how we use your personal information in compliance with the provisions and requirements of the European General Data Protection Regulation.

PRIBUCOL S.A. has adapted this website to the requirements of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights. At the same time, it also complies with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 regarding the protection of natural persons (RGPD), as well as with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE or LSSI).

We are clear and transparent about the information we are obtaining and what we will do with that information. PRIBUCOL S.A. has the necessary technical and organizational measures to guarantee the security of the personal data for which it is responsible and prevent its alteration, loss, processing or unauthorized access, in compliance with the provisions of article 32 of the RGPD.

1. CONTROLLER RESPONSIBLE FOR THE TREATMENT

Identity of the Controller: Pribucol S.A.
Commercial name: Colchón Exprés
NIF/CIF: A83862052
Address: Mar Tirreno 8, nave A12, 28830, San Fernando de Henares, Madrid
Email: rgdp@colchonexpres.com
Activity: Marketing and sale of rest systems

2. PRINCIPLES APPLIED TO PERSONAL INFORMATION

In the processing of users' personal data, PRIBUCOL will apply the following principles that comply with the requirements of the new European Data Protection Regulation:

Principle of legality, loyalty and transparency: Express consent will be requested for the processing of your personal data for one or more specific purposes that will be previously informed. .
Principle of data minimization: Only strictly necessary data will be requested in relation to the purposes for which PRIBUCOL requires it.
Principle of limitation of the conservation period: The data will be kept for no longer than necessary for the purposes of the treatment, depending on the purpose, the corresponding conservation period will be informed, in the case of subscriptions, the lists will be periodically reviewed and those records that are inactive for a period of time will be eliminated. considerable.
Principle of integrity and confidentiality: User data will be treated in such a way as to guarantee adequate security of personal data and its complete confidentiality.

3. PERSONAL DATA COLLECTED ON THIS WEBSITE

The personal data processed by PRIBUCOL comes from:

Contact forms
Subscription forms
Comments on the blog
Ekomi comments
Sales forms

Therefore treating the following categories of data:

Identifying data- Name and surname, DNI
Contact data- Address, telephone numbers, email address
Personal characteristics data- Date of birth, age, sex
Navigation data
Banking, economic and financial data, which are provided to financial companies in cases of deferred payment

4. USER RIGHTS

Interested persons have the right to:

Request access to personal data relating to the interested parties
Request its rectification or deletion
Request the limitation of its processing
Oppose the processing
Request the portability of said data
Revoke your consent

Therefore, interested parties may access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case they will only be kept for the exercise or defense of claims.

In certain circumstances and for reasons related to their particular situation, the interested parties may oppose the processing of their data. PRIBUCOL will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims. At the same time, they may also request the portability of their data.

The interested parties will also have the right to file a claim with the supervisory authority, in this case, the Spanish Data Protection Agency if they consider that the processing of personal data that concerns them infringes or may have infringed the Regulation at any time.

5. PURPOSE OF THE TREATMENT

When a user enters our website or blog, and completes any of the forms, they are providing personal information for which PRIBUCOL is responsible. This information may include personal data such as IP address, name, physical address, email address or telephone number. Before providing this information, the user is requested to give their consent for their information to be collected, used, managed and stored by PRIBUCOL, only as described therein and in this Privacy Policy.

Therefore, the purposes for which personal data processing is carried out are those indicated below:

Ensure compliance with the conditions of use and the applicable law. This may include the development of tools and algorithms that help this website guarantee the confidentiality of the personal data it collects.
Manage contact requests
Manage abandoned cart recoveries via email or SMS
Manage purchases made including payment management and order submission
Manage subscription to the newsletter and the sending of communications through sms
Manage opinions published via Ekomi
Manage the sending of satisfaction surveys
Support and improve the services offered on this website
Other non-identifying data is also collected that is obtained through some cookies that are downloaded to the user's computer when browsing this website and which are explained in the Cookies Policy.
Manage social networks. PRIBUCOL may have a presence on social networks. The processing of data carried out on people who become followers of the PRIBUCOL official page on social networks will be governed by this section. As well as those conditions of use, privacy policies and access regulations that belong to the social network that applies in each case and that have been previously accepted by the Colchón Exprés user. It will process your data for the purposes of correctly managing your presence on the social network, informing about activities, products or services. As well as for any other purpose that the regulations of social networks allow. In no case will the profiles of followers on social networks be used to send advertising individually.

The data will be kept for the time necessary to achieve the purposes for which it was collected and in accordance with the legal deadlines established in tax and accounting matters. All of this unless the user requests cancellation from PRIBUCOL, opposing or revoking their consent.

6. LEGITIMATION OF THE PROCESSING

The processing of data for the acquisition of products through the Website will be necessary for the fulfillment of the contractual relationship that has arisen between the user and PRIBUCOL S.A. The processing of data for marketing purposes, related to goods and services of PRIBUCOL S.A. and similar services for its clients, will be based on the legitimate interest recognized by the regulations when the user has acquired goods and/or services from PRIBUCOL S.A. If such a contractual relationship does not exist, data processing will be based on the user's consent included in current regulations.

The processing for the aforementioned purposes will always be carried out with the prior consent of the user or based on the aforementioned legitimate interest, and will be necessary to respond to your request. Likewise, if you withdraw your consent to any of the treatments, this will not affect the legality of the treatments carried out previously.

To revoke said consent, the user may contact Colchón Exprés through the following channels:

Clicking on the automatic unsubscribe link available in each commercial communication sent by Colchón Exprés
By email addressed to rgpd@colchonexpres.com.
By writing to the address Calle del Mar Tirreno 8, nave A12, 28830 San Fernando de Henares, Madrid

7. RECIPIENTS TO WHOM YOUR DATA WILL BE COMMUNICATED

To provide services strictly necessary for the development of the activity, PRIBUCOL shares data with the providers under their corresponding privacy conditions. Such providers are transport companies, financial entities, hosting services, companies that send commercial communications about products and services offered as long as the user has consented and in order to improve the experience and service in your purchases.

Use of data for personalized audiences

In order to offer products and services according to your interests, we may share certain personal data, such as your email address, with advertising platforms such as Meta (Facebook, Instagram) and Google. This process, known as "custom audience creation", allows us to show you more relevant advertising based on your preferences.

The shared data will be treated in accordance with the privacy policies of these platforms, which you can consult at the following links:

You can manage your advertising preferences and opt out of receiving personalized ads by accessing your account settings in each of these platforms. platforms:

In no case will we use your data for other purposes without your explicit consent.

8. NAVIGATION

When browsing the Colchón Exprés website, non-identifiable data may be collected, which may include IP addresses, geographic location, a record of how the services and sites are used, and other data that cannot be used to identify the user. Non-identifying data also includes data related to your browsing habits through third-party services.

This information is used to analyze trends, administer the site, track users' movements around the site, and to gather demographic information about our user base as a whole.

9. TELEPHONE RECORDINGS

The switchboard used by PRIBUCOL that offers information and personalized advice to clients, may record conversations for quality reasons as long as the client's consent has been previously obtained.

10. USING THE ONLINE CHAT FUNCTION CUSTOMER SERVICE

Through chat, you have the opportunity to consult with our advisors before purchasing on our website. The entire chat process is carried out in such a way that the name or other personal data of the users, such as geographic location, is displayed. In order to constantly improve the quality of our customer service, we record history for analysis and improvement purposes. These records are deleted once evaluated.

11. DATA SECURITY

PRIBUCOL is committed to the use and processing of data, including personal data of users, respecting its confidentiality and using it in accordance with its purpose, as well as to comply with its obligation to save it and adapt all measures to avoid alteration, loss, treatment or unauthorized access, in accordance with the provisions of current data protection regulations.

However, PRIBUCOL cannot guarantee absolute impregnability of the Internet network and therefore the violation of data through fraudulent access to them by third parties.

12. ACCURACY AND TRUTHFULNESS OF THE DATA

Users are solely responsible for the veracity and correctness of the data sent, exonerating PRIBUCOL from any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep it duly updated. Therefore, the user agrees to provide complete and correct information in the contact or subscription forms.

13. ACCEPTANCE AND CONSENT

The user declares to have been informed of the conditions on the protection of personal data, accepting and consenting to the processing thereof by PRIBUCOL in the manner and for the purposes indicated in this Privacy Policy.

14. CHANGES IN THE PRIVACY POLICY

PRIBUCOL S.A. reserves the right to modify this policy to adapt it to legislative developments. For any questions or questions you can contact us on our contact form.